Privacy Policy
This Notice of Privacy Practices explains the following aspects regarding the handling of your personal information:
1. Purpose and Use of Personal Information
We collect and use personal information to provide and improve our services, manage transactions, offer personalized experiences, and communicate with you effectively.
2. Safeguarding Information
We implement robust measures to protect your personal information against unauthorized access, use, or disclosure. Our security practices include data encryption, access controls, and regular security assessments.
3. Types and Sources of Information We Collect and How We Collect It
We collect various categories of personal information, including but not limited to contact details, transaction history, and preferences. This information is gathered through interactions with our websites, mobile applications, and customer service.
4. Our Information Sharing Practices
We may share your personal information with third parties, such as service providers, business partners, and legal authorities, as necessary to fulfill our obligations or comply with legal requirements.
5. Use of Information Technologies For Data Collection
We utilize information technologies, including cookies, web beacons, and tracking technologies, to enhance user experience, analyze website usage, and deliver targeted advertising.
6. Managing Your Communication Preferences
You have control over your communication preferences and can manage your choices regarding the receipt of marketing materials, notifications, and other communications.
7. Rights for California Residents
For California residents, we provide additional rights and disclosures in compliance with the California Consumer Privacy Act (CCPA), including the right to access, delete, and opt-out of the sale of personal information.
8. State-Specific Privacy Practices (CO/CT/NV/UT/VA/OR/TX)
We adhere to privacy regulations specific to Colorado, Connecticut, Nevada, Utah, Virginia, Oregon, and Texas, providing relevant rights and options for managing your personal information in these states.
9. Ownership and Control of Personal Data
The ownership of personal data remains with you, and we acknowledge your rights to access, correct, and request the deletion of your personal information as permitted by applicable laws.
10. Additional Privacy Disclosures
We may provide additional disclosures regarding specific practices or updates to our privacy practices as required by law or as necessary to inform you about changes affecting your personal information.
Purpose and Use of Personal Information
This Notice of Privacy Practices was last updated in August 2024.
This Notice applies to all personal information collected, processed, or stored by The Head Spa, including its website, TheHeadSpa.com, and any affiliated brands or entities. This Notice outlines how we handle your personal information, including the collection, use, processing, and sharing of such data.
By accessing and using our services, you agree to the terms outlined in this Notice of Privacy Practices and our Terms and Conditions.
Please be aware that this Notice may be updated periodically. We will inform you of any changes by posting the revised Notice on this page. We recommend that you review this Notice periodically to stay informed about our current privacy practices.
If you have any questions or concerns regarding this Notice, please contact our Customer Service department at:
Via email at: theheadspa.com
By phone at: +555-555-1234
By mail at:
The Head Spa Customer Service
ATTN: Privacy Office
8335 Westchester Ln Suite 10-28, Dallas, TX 75225
Why We Collect and Use Your Information
At The Head Spa, we understand and value the trust you place in us by sharing your personal data. We are committed to safeguarding that trust.
Retention of Personal Information
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Notice.
Combining Information
We may combine information collected from various sources. Below is a summary of the primary ways we collect and use your information:
| Primary Reasons for Data Collection | Uses |
|---|---|
| Product and Service Fulfillment(Fulfillment) | Process, manage, and communicate with you regarding transactions. Establish and manage your profile on our websites. Provide customer service and notify you of product or shipping updates. Offer personalized services. Administer loyalty programs, such as BlueRewards. |
| Marketing, Promotions, and Advertising (Advertising) | Deliver information about products, services, and promotions. Provide interactive features on our websites. Identify your product preferences and shopping habits based on the information we collect. Manage contests, sweepstakes, promotions, surveys, and focus groups. |
| Internal Operations (Operations) | Enhance the effectiveness of our websites, stores, merchandise assortment, and customer service. Perform business analysis, including analytics, projections, and identifying areas for operational improvement. |
| Fraud Prevention, Security, and Compliance (Security) | Safeguard our assets and prevent fraudulent transactions. Verify credentials and authenticate customers during online logins or in-store transactions. Ensure the security and integrity of our services and data. Assist law enforcement and respond to legal or regulatory inquiries. |
Loyalty and Financial Incentives
Together Rewards Program
The Head Spa offers the #TogetherRewards program, a customer loyalty initiative with three tiers:
- Pearl Tier: Customers who spend between $0 and $299 annually.
- Emerald Tier: Customers who spend between $300 and $999 annually.
- Sapphire Tier: Customers who spend between $1,000 and $1,999 annually.
- Diamond Tier: Customers who spend more than $2,000 or more annually.
Participation Requirements
To participate in the TogetherRewards program, you must provide the following information:
- Email Address: To receive reward notifications and program-related updates.
- First Name and Last Name
- Password: Create a new password or sign in to your existing account on TheHeadSpa.com.
- The TogetherRewards program is designed to encourage repeat business and enhance your shopping experience with The Head Spa.
Benefits and Expenses
The benefits of the TogetherRewards program vary based on several factors, including:
- The total amount of purchases made.
- Whether purchases are made in-store or online.
- The specific offers and discounts utilized.
The Head Spa incurs various expenses related to loyalty benefits, such as costs associated with discounts and free shipping. These benefits are intended to be reasonably related to the value of the data you provide.
Program Details
- Benefits Description: [Link to Benefits Description]
- Terms and Conditions: [Link to Terms and Conditions]
Consumer Rights
We will not discriminate against you for exercising your rights under applicable Consumer Data Privacy Legislation. TogetherRewards members have the right to opt out of email, phone, and text marketing at any time.
Marketing Incentive
We offer a discount promotion code to customers who sign up for marketing emails. This code is provided in a confirmation email. You may opt out of marketing communications at any time while still retaining the ability to use the promotion code. This incentive is provided to encourage email sign-ups, and the cost of sending promotional emails is minimal.
Our Information Sharing Practices
We may share your information in the following ways:
| Recipient | Categories of Information | Business or Commercial Purposes | Sold/Shared | Disclosed |
|---|---|---|---|---|
| Internally with Bluemercury Brands, Websites, and Social Media | Identifiers, Commercial Information, and Information You Post (e.g., reviews, wish lists) | To offer products and services of interest and fulfill our obligations to you | N/A | N/A |
| Service Providers | Identifiers, Commercial Information, Biometric Information, Internet or Other Electronic Network Activity, Sensitive Personal Information, or any information you post | To provide services that facilitate our operations and help us deliver products and services to you | Y | Y |
| Business Partners | Identifiers, Commercial Information, Internet or Other Electronic Network Activity, Sensitive Personal Information | To provide products and services that enhance our offerings and improve our service to you | N | Y |
| Third Parties and/or Data Brokers for Marketing Purposes | Identifiers, Commercial Information, Internet or Other Electronic Network Activity, Sensitive Personal Information | For marketing purposes, including sharing with third parties for their own marketing and targeted advertising | Y | Y |
| Successors to All or Part of Our Business | All Categories of Personal Information you have entrusted to us | In the event of a merger, acquisition, asset sale, corporate reorganization, or other change of control | N/A | N/A |
| Compliance or Legislative Organizations, as Required | All Categories of Personal Information you have entrusted to us | To comply with court orders, subpoenas, government requests, investigations, or in response to potential fraud. Information may also be shared if you win a sweepstakes or contest | Y | Y |
Note:
- Sold/Shared: Indicates whether your information may be sold or shared with third parties.
- Disclosed: Indicates whether your information may be disclosed to third parties, including for legal or compliance reasons.
This table provides a clear overview of how and with whom we share your personal information, along with the purposes for such sharing.
This format should ensure clarity and compliance with legal requirements while providing transparency regarding the handling of personal information.
| Categories | Examples | How its collected | Why is the information collected |
|---|---|---|---|
| Sensitive Personal Information | Drivers License Number, Health Information, Geolocation, Ethnic Origin, Credit/Debt card number, sensitive personal information, password, account login-in | When placing an order, visiting our locations, completing a form or survey, other programs within our site. | Fulfillment, Advertising, Operations, Security, and Research for business development, and institutional advancements in hair and skin health. |
| Identifiers | Account name, email address, internet protocol address, alias postal address, real name, online identifier, unique personal identifier | - When placing an order, visiting our locations, completing a form or survey, other programs within our site. -Data Collection Technology allows us to collect data when our site is visited, shopping in our spas, or our interactive programs. Information is automatically saved or customer-initiated. | Fulfillment, Advertising, Operations, Security, and Research for business development, and institutional advancements in hair and skin health. |
| Commercial Information | Purchased a product or service, consuming histories or tendencies | - When placing an order, visiting our locations, completing a form or survey, other programs within our site. -Receive information inferred or derived from other service providers and vendors about you | Fulfillment, Advertising, Operations, Security, and Research for business development, and institutional advancements in hair and skin health. |
| Biometric Data | Voice Recordings, Facial Recognition, Sell Biometric personal information | -Information you provide when calling, chatting, emailing or contacting customer service. -Information we collect by fraud, security activities when visiting spa or online orders | Fulfillment, Advertising, Operations, Security, and Research for business development, and institutional advancements in hair and skin health. |
| Internet and Electronic Activity Information | Browser and search history, customer interaction with web application or advertisement. | -Visiting our website, in store purchases, interacting with our technology programs, tagging in social platforms, or our social platform interaction. Information automatically collected or via customer-invitation. | Fulfillment, Advertising, Operations, Security, and Research for business development, and institutional advancements in hair and skin health. |
| Geolocation | Data Collection Technology information is collected shopping on website with IP address | Fulfillment, Advertising, Operations, Security, and Research for business development, and institutional advancements in hair and skin health. | |
| Precise Geolocation | Data collected while purchases in-spa if your device is set to allow for location, or notifying arrival to spa. | Fulfillment and Operation Security |
This table provides a clear overview of the types of personal information we collect, the purposes for which it is used, and how it is handled across different business areas.
Notes:
- Sensitive Personal Information includes highly confidential data such as health information and biometric data, which may be sold.
- Identifiers include basic personal details used for identity verification and personalization.
- Commercial Information relates to your purchasing behaviors and preferences.
- Biometric Information includes unique biological data, which may also be sold.
- Internet or Other Electronic Network Activity Information encompasses data on your online interactions and browsing behaviors.
- Geolocation and Precise Geolocation cover data about your location when interacting with our services.
Our Information Sharing Practices:
| Category | Categories of Information | Business or Commercial Purposes | Sold/Share | Disclosed |
|---|---|---|---|---|
| Internally with The Head Spa Brands, Website, and Social Media | Identifiers, Commercial Information, Information you post (e.g., reviews, wish lists) | To offer products and services of interest or fulfill obligations to you | N/A | N/A |
| Our Service Providers | Identifiers, Commercial, Biometric Information, Internet/Other Electronic Network Activity, Sensitive Personal Information, any information posted with third parties | To provide services necessary for fulfilling products and services to you | Y | Y |
| Our Business Partners | Identifiers, Commercial Information, Internet/Other Electronic Network Activity, Sensitive Personal Information | To enhance offerings and better serve you | Y | Y |
| Third Parties and/or Data Brokers for Marketing Purposes | Identifiers, Commercial, Internet/Other Electronic Network Activity, Sensitive Personal Information | For marketing, including third-party marketing and interest-based/targeted advertising | Y | Y |
| Any Successors to All or Part of Our Business | All categories of personal information you’ve entrusted to The Head Spa | If The Head Spa is involved in a merger, acquisition, asset sale, or reorganization | N/A | N/A |
| Any Compliance or Legislative Organization, as Required | All categories of personal information you’ve entrusted to The Head Spa | To comply with legal requirements such as court orders, subpoenas, government requests, or fraud investigations. Also for contests or sweepstakes winners. | Y | Y |
Use of Information Technologies For Data Collection:
| Technology | Description of Interaction | Primary Area Utilizing This Tech |
|---|---|---|
| Cookies, Pixels, Tags, and SDKs | We use these technologies to improve our services and provide you with the best possible experience including to: (1) identify you, (2) provide relevant, interest-based/targeted advertising, (3) remember your preferences, (4) secure your access, (5) know when content has been shown to you, (6) provide aggregated auditing, research, and reporting for advertisers, (7) understand and improve our online services, (8) identify you across devices, such as smartphones, tablets, computers, or related browsers, and (9) detect and defend against fraud and other risks. | Fulfillment, Advertising, Operations, Security, and Research for business development, and institutional advancements in hair and skin health. |
| Global Privacy Control (GPC) | Global Privacy Control (GPC) The Head Spa, LLC uses a third-party privacy tool to detect if you are broadcasting the Global Privacy Control (GPC) signal. Please be aware that while the GPC signal may opt out your information from being shared with third parties, your use of our websites may still be tracked by The Head Spa, LLC and/or our service providers. For additional information about Global Privacy Control, please visit https://globalprivacycontrol.org. | Fulfillment, Advertising, Operations, Security, and Research for business development, and institutional advancements in hair and skin health. |
| Website Optimization Services | The Head Spa, LLC shares data with Google Analytics and Adobe Analytics to understand and optimize website performance and enhance usability for our customers. These services are required to maintain data securely and are not permitted to share the data collected with parties other than The Head Spa, LLC. Google Analytics may associate and group session visits to our websites across various browsers and devices | Fulfillment, Advertising, Operations, Security, and Research for business development, and institutional advancements in hair and skin health. |
| Interest-Based/Targeted or Online Behavioral Advertising (OBA) | The Head Spa, LLC uses third-party advertising companies to serve interest-based and targeted advertisements. These companies collect information from various online sources, including mobile-enabled browsers, to match user profiles with ads that we believe will be relevant, interesting, and timely | Advertising, and Operations |
| Social Networks and Tech Advertising Programs | The Head Spa, LLC has relationships with several social networks and technology companies. These companies operate specific interest-based and targeted advertising programs that match users who have shown interest in The Head Spa, LLC through our websites or other services with their individual profiles (such as on Facebook) and platforms (such as Facebook and Google). This matching enables us to deliver relevant, interest-based ads on these companies' networks | Advertising |
| In-Store Wi-Fi Services | The Head Spa, LLC locations may offer free Wi-Fi services to customers. Examples of data automatically collected through our Wi-Fi service include information about your device, such as the MAC address, and telemetry data (e.g., signal strength and quality) related to your use of our Wi-Fi service. Vendors automatically receive and analyze Wi-Fi data to provide operational insights, such as foot traffic volumes, dwell times, and customer movement patterns within our locations. Wi-Fi data is collected anonymously or de-identified unless we obtain consent to use Wi-Fi data in a manner that identifies you or your device(s). | Fulfillment, Operations, Security, and Research for business development, and institutional advancements in hair and skin health. |
| Video Cameras | The Head Spa, LLC uses cameras in our stores for security purposes, loss prevention, and asset protection. Additionally, cameras may be utilized for operational purposes, such as analyzing traffic patterns. These cameras may have technology to capture data such as age range, gender, and dwell time. We do not use cameras to personally identify you without your consent, except in cases where identification is necessary for security, anti-theft, or law enforcement purposes. | Fulfillment, Advertising, Operations, Security, and Research for business development, and institutional advancements in hair and skin health. |
| Voice Enabled Services | The Head Spa, LLC may use voice-enabled services (VES) to enhance your shopping experience by providing features such as voice search for products (e.g., "Show me M-61 Skincare"). VES will only be used to fulfill specific requests. Voice recordings are not used to personally identify individuals and will not be linked to any individual The Head Spa, LLC account. Voice files may be retained by The Head Spa, LLC and any third-party voice-enabled service providers. Participation in voice-enabled services is optional. If you do not wish to use VES, please refrain from using these features. Note that VES does not include phone answering machine messages. | Fulfillment, Advertising, Operations, Security, and Research for business development |
Managing Your Communication Preferences:
| Request Type | Guidance |
|---|---|
| Update Accounts and Online Profiles | - If you are a registered user of The Head Spa, LLC's website, you can update your information by logging into My Account. - Alternatively, call Customer Service at 800-355-6000 for assistance. |
| Opt Out of Mobile Marketing Campaigns | 1. - To opt out of The Head Spa, LLC marketing messages (e.g., "The Head Spa Promo Alerts") for a specific mobile number, reply "STOP" to 25666 from your mobile phone or wireless device. You will receive a confirmation text indicating that you have been opted out. - If you have an online account with The Head Spa, LLC, you can also opt out by logging into My Account, clicking on your profile, and selecting your opt-out preference. - Note: If opting out via methods other than replying "STOP", please allow 3-5 business Rights for California Residents 2. Rights for California Residents days for processing. Your mobile number will not be shared with third parties for marketing purposes. |
| Unsubscribe from Direct Mail Communications | - Call customer service XYZ -To update your preferences or unsubscribe from specific promotional or marketing emails from The Head Spa, LLC: - Use the unsubscribe link found in the footer of any promotional email sent by The Head Spa, LLC. |
| Unsubscribe from Specific Email Communications | - Alternatively, log into My Account on The Head Spa, LLC's website, click on your profile, and indicate your opt-out preference. - Note: It may take up to 10 business days to process your request. Operational emails (e.g., shipping confirmations or product recalls) do not offer an opt-out option. . |
| Technology-Enabled Collection and Use Preferences | -In-Store Wi-Fi Service To opt out of the use of your Wi-Fi analytic data in a de-identified manner, please turn off your mobile device or avoid using our Wi-Fi services. For more information, visit Cookies and Pixel Tags - Cookie management varies by browser. Please refer to your browser's help function for instructions on disabling cookies. Website Optimization Services - To opt out of Google Analytics on a per-browser basis, Click Here to download the Google Analytics opt-out browser add-on. For more information, Click Here. - To opt out of Adobe Analytics on a per-browser basis, Click Here. For more information on Adobe Analytics, Click Here. Interest-Based/Targeted or Online Behavioral Advertising (OBA) - To opt out of interest-based or targeted advertising, Click Here. Note that opting out will prevent you from receiving interest-based ads from all participating companies but may not stop ads from The Head Spa, LLC. These ads may be less relevant to you. Social Networks and Tech Advertising Programs - Manage your advertising preferences through the following links: Facebook, Google, Twitter, Yahoo!, Pinterest, WhatsApp, Slack |
California Residents
California Shine the Light Law: If you reside in California, you have the right to request, once per year, information on whether we have shared your Personal Information with third parties for their direct marketing purposes. To make this request, please send an inquiry to:
The Head Spa, LLC
Customer Service, Attn: Privacy Office
8335 Westchester Ln Dallas, Tex 75225
Specify that you are requesting a "California Shine the Light Notice." Allow up to 30 days for a response.
California Minors: If you are under 18 and have a profile on our website, you may request the removal of reviews or other content you posted. Please send your request to: privacy@theheadspa.com. We will begin processing your request within 30 days, but please note that complete removal of content may not be guaranteed.
California Privacy Rights Act: You have the right to request information on how The Head Spa, LLC collects, processes, and shares your Personal Information. Please note that there may be instances where we cannot fulfill your request, such as for transaction completion or legal compliance. These rights do not apply to publicly available information from government records or de-identified/aggregated information.
Customer Rights:
Right to Deletion:
You may request the deletion of Personal Information collected about you. Upon verification,
The Head Spa, LLC will notify third parties with whom we have shared your information to also delete it.
Right to Correct Inaccurate Personal Information:
You have the right to correct any inaccurate Personal Information collected by us. If you are a registered user, you can update your information in the My Profile section of your account. Alternatively, use the contact methods provided below.
Right to Know / Access Personal Information:
You can request details about the Personal Information we have collected about you in the past 12 months, including:
- Categories of Personal Information collected
- Sources of collection
- Business or commercial purposes for collection
- Specific pieces of Personal Information collected
- Categories of third parties with whom we have shared this information
Right to Know What Personal Information is Sold or Shared:
You may request information on Personal Information we have sold or shared about you in the past 12 months, including:
- Business or commercial purposes for selling or sharing
- Categories of third parties with whom we shared the information
- Categories of Personal Information sold and third parties involved
- Categories of Personal Information disclosed for business purposes
Right to Opt-Out of Sale or Sharing:
You have the right to opt out of the sale or sharing of your Personal Information, including for Interest-Based/Targeted Advertising. While The Head Spa, LLC does not sell your information for monetary consideration, we may share it for purposes that may be considered a "sale" under certain laws.
Right to Opt-Out of Automated Decision Making:
You have the right to opt out of automated decision making, including profiling, related to any information we have collected about you.
Right to Limit Use and Disclosure of Sensitive Personal Information:
You have the right to limit the use and disclosure of Sensitive Personal Information if it is used for purposes other than those specified by law.
Right to No Retaliation:
The Head Spa, LLC will not discriminate or retaliate against you for exercising any of these privacy rights.